This Returns & Refunds policy applies to purchases made on centralpar.com from Centralpar. It covers apparel and related items across our catalog — including dresses, sets, tops, bottoms, and swimwear.

Return window: You may request a return within 15 days of the delivery date shown on your tracking information.

Eligible returns

To be eligible for a return, items generally must be:

  • Unused and in original condition (including tags where attached)
  • Returned in the original packaging when practical
  • Free of stains, odors, makeup marks, deodorant transfer, or alterations
  • Accompanied by proof of purchase (order number or account order history)

Because fit varies by silhouette — for example a structured bodycon dress versus a flowy ruffle dress — please check the size chart and product photos before opening a return for “not as expected” fit.

Non-returnable items

  • Final-sale, clearance, or explicitly marked non-returnable items
  • Intimate apparel or swimwear that has been worn or had hygiene seals removed (when applicable)
  • Gift cards and digital services
  • Items returned after the 15-day window without prior written approval

How to start a return

  1. Open the Contact form.
  2. Include your order number, the product name(s), and the reason for return.
  3. Wait for return instructions and any prepaid label details we provide before shipping the package back.

Do not send returns to any address other than the one we confirm in our reply. Unauthorized returns may be refused or delayed.

Refunds & exchanges

  • Approved refunds are issued to the original payment method after the return is received and inspected.
  • Shipping fees are generally non-refundable unless the return is due to our error (wrong item, defective item, or a verified shipping mistake).
  • If you prefer an exchange for another size or style (for example swapping a mini for a midi), tell us in the contact form so we can check availability before you ship.

Damaged or incorrect items

If you receive a damaged item or the wrong product, contact us promptly with photos and your order number. We will arrange a replacement or refund according to inventory and the details of the issue.

Delivery timing reminder

Typical delivery after shipment is 2026/07/24 (Fri) – 2026/07/26 (Sun). The 15-day return window starts from the delivery date, not the order date.